Find solutions, ask questions, and build your network. Here is the skinny version About genesys genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees
𝓙𝓸𝓼𝓲𝓮🍒💋 (@itsfruityjosie) • Threads, Say more
Here are the genesys cloud cx release notes for this week
Feature availability may vary and is based on factors such as, but not limited to, region readiness, product licensing, and the genesys release schedule
For more information, see the genesys cloud release schedule. About genesys genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. The genesys beta community is a great place to ask questions, connect with others, and stay in the know. The genesys provider used with cx as code cannot export/import everything available in genesys cloud, so you need to look at what it can do vs
Cannot (e.g., wfm settings) to decide whether it is a good solution. We're pleased to share some upcoming enhancements to how coaching and learning appointments are scheduled in genesys cloud These changes aim to give you more control, greater transparency, and a closer alignment to workforce management (wfm) priorities, while still offering the flexibility your teams need day to day. Randomly, genesys will seem to lose track of the headset that is connected to the physical devices, causing either the phone icon in genesys to turn red, the audio controls to display enable microphone permissions to enable audio controls, or everything in gensys will look like it should work, but the agent with have no audio, mic, or both.
This community will be the primary home for developer.genesys.cloud site
My colleague tim smith did a great writeup with some additional context about this change